Energetic Product leader. Innovation professional. Entrepreneur. Building trusted customer experiences and disruptive ventures at the intersection of technology, identity and human behavior.
Product and customer experience leader with 26+ years translating complex operating challenges into enterprise platforms, connected journeys and measurable growth. Founder and venture builder applying the same discipline to disruptive new businesses.
Constructed and prioritized the consumer product and feature roadmap behind AT&T’s new flagship application, launched March 2026. Owns identity platform strategy across profile, graph and enterprise data services.
Led CX governance and customer advocacy across broadband and converged product lines, holding national-scale roadmap delivery to quality and experience-consistency standards.
Unified disconnected wireless and broadband journeys into one strategic roadmap and directed development of the Customer History & Interaction Log.
Owned omnichannel and fulfillment strategy across retail, digital and delivery, including extended-aisle fulfillment, digital upgrades and same-day white-glove delivery partnerships.
Led innovation incubators and technical pods behind Amazon buyflow integration, used-device commerce, BOPIS, appointment scheduling, IoT activation and certified pre-owned experiences.
Bachelor of Applied Arts & Sciences, 1995
Certified SAFe 4.5, SAFe 6 Management
26+ years scaling product organizations, translating operating complexity into enterprise capability.
Multiple industry firsts across wireless carrier, fulfillment, and customer identity platforms.
$200M+ annual EBITDA generated from Digital Product Enablement, Enterprise Platform Enablement and Enhancement, Enterprise Mobile App Enablement. 45K frontline sales and support employees enabled, Transformative Customer Experience Design, Product Go to Market Strategy.
“I translate complex operating problems into scaled product capabilities — bridging strategy, data, digital channels and frontline execution.”
A venture incubator that transforms bold ideas into market-ready businesses — strategy, product, growth and venture support end-to-end.
The only AI-powered recruiting platform for high school football — connecting athletes directly with college coaches, powered by patent-pending AI.
A scout-grade recruiting card built in under five minutes — measurables, film, stats and a QR coaches scan on the sideline. 13 sports supported.
AirDrop the card, text it in a message, or save it directly to Apple Contacts — every path points back to archer-thomas.com.