Headshot of Archer Thomas
The Profile

An energetic
entrepreneur.

Archer Thomas is a product leader, founder, and innovation professional with 26+ years transforming customer experiences, fulfillment capabilities, and enterprise product platforms at one of the world's largest connectivity companies.

He translates complex operating problems into scaled product capabilities — bridging strategy, data, digital channels and frontline execution. He is also the founder of Emergent Mind Lab Incubator LLC, OfferHound and Mind Lab Coaches, with additional ventures in active development targeting the Fintech, Sports and Entertainment industries.

He also holds Apple Developer and Google Play Store licenses, has earned 10+ AI training certificates, and works fluently across modern tooling including GitHub, Twilio, Resend, Expo, Higgsfield, ElevenLabs and Supabase.

The Founder Story

From corporate architect
to venture builder.

After more than two decades designing industry-first platforms inside one of the world's largest connectivity companies, Archer founded Emergent Mind Lab Incubator LLC as a vehicle to turn bold ideas into operating companies. The incubator serves as a strategy, product and growth engine for ventures targeting Fintech, Sports and Entertainment. It currently carries a backlog of five ventures in active development, applying the same product strategy and go-to-market discipline he used at enterprise scale to early-stage concepts.

OfferHound, the incubator's first launched venture, is an AI-powered recruiting platform that helps high school football players build scout-grade profiles and connect directly with college coaches. Its companion product, Camp Ready Cards, lets athletes generate shareable recruiting cards in under five minutes across thirteen sports.

Mind Lab Coaches, the incubator's marketplace venture, connects clients with vetted coaches across leadership, founder, career, creator, sports, language, wellbeing and education — with real calendar booking and escrow-protected payments handled in-platform.

Venture

Emergent Mind Lab Incubator LLC

Venture incubator for disruptive platforms in Fintech, Sports and Entertainment.

emergentmindlab.com →
Venture

Mind Lab Coaches

Two-sided coaching marketplace with calendar booking and escrow-protected payments.

mindlabcoaches.com →
Venture

OfferHound

AI-powered football recruiting and coach-connection platform.

offer-hound.com →
Product

Camp Ready Cards

Instant athlete recruiting cards with film links, measurables and QR-code sharing.

offer-houndcards.com →
26+
Years in industry
10
Roles across product & CX
150+
New identity attributes
$200M+
Annual EBITDA from digital, platform & mobile enablement
45K
Frontline employees enabled
Experience

A career in motion.

2025 —
Consumer Business Product Director & Director, Customer Identity Management

Constructed and prioritized the consumer product and feature roadmap behind AT&T's new flagship application, launched March 2026. Author of the fulfillment modernization strategy now executing company-wide. Owns identity platform strategy across profile, graph and enterprise data services.

AT&T
2023 — 2025
Director, CX Product, Broadband & Converged Product

Led CX governance and customer advocacy across broadband and converged product lines, holding national-scale roadmap delivery to quality and experience-consistency standards across a large matrixed organization.

AT&T
2022 — 2023
Director, Omnichannel CX Strategy

Unified disconnected wireless and broadband journeys into a single strategic roadmap, and directed development of the Customer History & Interaction Log as a foundational platform capability.

AT&T
2021 — 2022
Director, Omnichannel & Fulfillment Operations

Owned omnichannel and fulfillment strategy, capabilities and roadmap across retail, digital and delivery — extended-aisle direct fulfillment, a 40,000-unit digital upgrade initiative in a single quarter, and same-day white-glove delivery partnerships.

AT&T
2014 — 2021
Associate Director, Omnichannel & Emerging Digital Programs

Led the Emerging Digital Programs innovation team — incubators and technical pods — maintaining and funding a living roadmap of innovation products. Built the first integration between att.com and Amazon's buyflow (2017), the used device store, BOPIS, appointment scheduling, IoT activation and certified pre-owned, supporting 45,000+ frontline employees.

AT&T
Education

University of North Texas

Bachelor of Applied Arts & Sciences, 1995

Credentials
  • Certified SAFe 4.5
  • Trained SAFe 6 Management
Capabilities

Skills & technical credentials.

Experience
  • 26+ years in product & CX leadership
  • Enterprise digital transformation
  • Omnichannel & fulfillment strategy
  • Customer identity & data platforms
Platform
  • iOS & Android native development
  • React / React Native / Expo
  • Supabase backend & real-time data
  • Cloud & serverless architecture
Design
  • Product & UX design direction
  • Design systems & prototyping
  • Editorial & brand identity
  • Human-centered experience design
Strategy
  • Multi-year directional roadmap strategy
  • Venture ideation & go-to-market
  • Third-party ecosystem integration
  • Technology & vendor sourcing strategy
  • Market disruption & positioning
  • Data-driven decision making
  • Roadmapping & portfolio planning
Management
  • Cross-functional team leadership
  • Zero-to-one innovation org design
  • Capital & operating budget planning
  • Scaled agile & SAFe practices
  • P&L ownership & EBITDA impact
  • Executive storytelling & influence
Developer Licenses
  • Apple Developer License
  • Google Play Store Developer License
AI & Training
  • 10+ AI training certificates
Workstream Tooling
GitHubTwilioResendExpoHiggsfieldElevenLabsSupabaseAnthropic SuiteLovableOpenAI SuitePerplexity+ many more
The Dossier

Download the resume & portfolio